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AMERICAN TECHNOLOGIES NETWORKFusion Genius is please to announce that our latest cloud CRM success is a leading manufacturer of precision optics that includes Night Vision, Daytime Scopes, Thermal Imaging and Binoculars. This company is an leader in high-quality optics and Night Vision Devices. Their commitment toward customer service, innovative devices and low cost is essential. It has built its reputation around these basic concepts and it's plan to continue in this proud tradition. Following the sales process standardization, Fusion Genius helped this company through a cloud CRM technology selection process, which resulted in them purchasing Salesforce.com. The new Salesforce.com application is focused on opportunity management and account management with a high level of customization to support advanced territory, account, and opportunity planning functionality. To support these business needs, Fusion Genius's consultants created over a dozen integration points utilizing the Web Service API, Outbound Messaging, data cleanup and migration and more. This new Salesforce.com solution replaced a number of existing CRM systems including a heavily customized Sage / Reata application. We helped this fast growing, high technology company to deployed a new customer service solution based on Salesforce.com's Service Cloud. Our project focused on ensuring that our customer utilized all that Salesforce.com had to offer, which in turn, helped them drive real ROI from those improvements. Key contact center improvements included Intuit QuickBooks / Fishbowl integration, automated email capabilities, and a better overall business process design helped them to achieve excellent agent performance. The results were improved customer service, improved visibility to data, and enhanced reporting capabilities. “ Words sometimes fail to express. But let me start by saying… Thank you! The customization we had requested to suit our business requirements were mostly implemented by Fusiongenius and we are happy that we now have a better and more data-based method for planning, forecasting and following thru on a sales strategy. You have been just amazing working with us like you were our employee and ensuring the project met its desired end. The tons of requests you handled and the many rounds of training sessions you did is commendable of both you and your organization. We look forward to your continued support! - Marc Vayn, CEO/President “Fusion Genius spoke our language, understood our strategy, and got how to connect this strategy to a database that we could use to increase our effectiveness. Their expertise was invaluable. Although we received quotes from other consultants outside, these other firms didn’t understand the nuances of our work. Fusion Genius knew exactly how to fold the needs of our organization’s various departments into a Salesforce instance that acts as more than just a constituent database.” - Lowell Stacy, VP of Sales "Fusion Genius has been a wonderful partner in the deployment and customization of our Salesforce CRM. We had a heavy data migration from our old database, and a lot of ideas for our new Salesforce CRM, and Fusion’s consultants handled the tasks we presented them with superbly! Their understanding of the sales process and industry and willingness to work within our means was especially helpful and very-much appreciated. We will continue to work with Fusion Genius as our Salesforce CRM grows and strengthens alongside our organization."- Teresa Jones, Customer Care |
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